Last updated: 12-11-2025

At Wood Selections, we do our very best to deliver our products with care and quality. If, contrary to expectations, you are not satisfied with your order, you can make use of our return policy as described below.

🔁 1. Right of withdrawal (standard products)

As a consumer, you have the right to cancel your order of standard products within 14 days of receipt without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), took physical possession of the product.

To exercise this right, you can contact us at: support@woodselections.com.
Please include your order number, name and reason for return.

After notifying us, you have another 14 days to send the product back.

📦 2. Return conditions

To be eligible for a return:

• the product is unused, undamaged and complete
• the product is, as far as reasonably possible, in its original packaging
• the product has not been mounted, assembled or modified
• the product is a standard product (not custom-made)
• the product has been unpacked, mounted or visibly used.

Unfortunately, we cannot accept returns that do not meet these conditions.

🚫 3. Exceptions to the right of withdrawal

Some products cannot be returned:

• Products made to the customer's specifications (custom-made)
• Products that are clearly personal in nature
• Products that are no longer in their original condition due to use or assembly

🧰 4. Damage or missing parts

Was a product delivered damaged, or is a part missing?
Report this within 10 days of delivery via support@woodselections.com with photos of the problem.

➡️ Wood Selections always has the right first to:

• repair the product, or
• supply a replacement part or a new product.

Only if repair or replacement is not possible within a reasonable period will a possible refund or cancellation of the purchase be considered.

💰 5. Return shipping costs

The costs of returning and the risk of return transport are at your own expense. Please contact us in advance for the correct return address and delivery conditions.

If we arrange the collection for you, the direct return transport costs are €100 for the Netherlands, €100 for Belgium, €300 for Germany and €300 for France.

These amounts are based on the transport required to collect the product from you and bring it back.

Refusing an order on delivery

Don't want to receive your order after all? Please contact us, preferably before the scheduled delivery. That way we can check whether the transport can still be cancelled and avoid unnecessary transport where possible. If an order is refused on delivery because you wish to withdraw from the purchase, we treat this as a return. In that case, the direct costs of return transport are at your own expense.

⏳ 6. Refund

As soon as we have received and inspected the product in good order, you will receive the purchase amount back within 14 days via the same payment method you used.
If the product is not returned in its original condition, we may apply a deduction for loss of value.

🚚 7. Return address

Request the return address via support@woodselections.com

📝 8. Return tips

• Keep your proof of shipment until the return has been processed.
• Always include a note with your name, order number and reason for return.
• Pack fragile or delicate parts carefully.

❌ 9. Refusing an order on delivery

Don't want to receive your order after all? Please contact us, preferably before the scheduled delivery, via support@woodselections.com. That way we can check whether the transport can still be cancelled and avoid unnecessary transport where possible.

If an order is refused on delivery because you wish to withdraw from the purchase, we treat this as a return. In that case, the direct costs of return transport are at your own expense.

📬 10. Questions about delivery?

Do you have questions about the delivery of a product, the accessibility of your address or a scheduled delivery? Feel free to contact us via support@woodselections.com. We're happy to help.